Privacy Policy

Clasyscents we values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, place an order, or contact us.

By using our website or services, you agree to this Privacy Policy.

1. Who We Are

Brand Name: Clasyscents

2. Information We Collect

We may collect the following information:

A) Information you provide

When you order, sign up, or contact us:

  • Full name

  • Phone number / WhatsApp number

  • Email address

  • Shipping & billing address

  • Order details (products, quantity, price)

  • Preferences you share (e.g., fragrance types)

  • Messages/reviews you send to us

B) Information collected automatically

When you browse the site:

  • IP address

  • Device and browser details

  • Pages viewed & time spent

  • Approximate location (city/region level)

  • Cookies and site activity data

C) Information from third parties

We may receive:

  • Payment confirmation from payment processors (not your full card/bank details)

  • Delivery updates from courier partners

  • Marketing/analytics data from ad platforms

3. How We Use Your Information

We use your information to:

  1. Process orders and deliver products

    • Confirm payment, ship orders, manage returns/refunds.

  2. Provide customer support

    • Answer queries, handle complaints, support after-sales service.

  3. Improve our website and services

    • Understand buying trends, improve product selection and user experience.

  4. Send updates & promotions (only if you opt in)

    • New launches, sales, discount offers.

  5. Prevent fraud and ensure security

    • Detect suspicious activity and protect customers.

  6. Comply with Pakistani laws

    • Including requirements under cybercrime / electronic data protections. Mondaq+1

4. Legal Context in Pakistan

Pakistan currently does not have a fully enacted standalone data protection law; however, privacy and misuse of personal/identity information are addressed through existing cyber and electronic laws (such as PECA 2016). A Personal Data Protection Bill has been under government review/draft stages. ICLG Business Reports+2DLA Piper Data Protection+2

Even where not explicitly required, Clasyscents follows privacy best practices to protect your data.

5. Sharing of Information

We do not sell or rent your personal data.

We may share your information only with trusted partners necessary to run our business, such as:

  • Courier / logistics services (for delivery)

  • Payment gateways / banks (to complete transactions)

  • Website hosting and tech providers

  • Marketing tools (only for opted-in campaigns)

  • Authorities if required by law or court order in Pakistan

These partners must use your information only for their service and keep it secure.

6. Cookies & Tracking

We use cookies to:

  • Keep your cart working

  • Remember your preferences

  • Understand website traffic

  • Measure ad performance

You can disable cookies in your browser, but some parts of the website may not work properly.

7. Data Security

We take reasonable security measures to protect your data, including:

  • Secure hosting

  • Encrypted payment processing

  • Limited internal access to customer data

However, no online system is 100% secure. Please use the website responsibly and notify us if you suspect misuse.

8. Marketing Messages

If you subscribe to our newsletter or promotions, we may contact you through:

  • Email

  • SMS / WhatsApp

  • Social media ads

You can opt out anytime by:

Order-related messages (confirmation, shipping updates) will still be sent.

9. Data Retention

We keep your information only as long as needed:

  • Order records: for business and legal/tax needs

  • Support chats/messages: for quality and follow-up

  • Marketing data: until you unsubscribe

When no longer required, data is deleted or anonymized.

10. Your Choices & Rights

You can:

  • Request a copy of your stored information

  • Ask us to correct inaccurate details

  • Ask us to delete your information (unless legal/tax records require keeping it)

  • Opt out of marketing anytime

To make a request, email: [Help@clasyscents.com]

11. Third-Party Links

Our site may include links to third-party services (Instagram, Facebook, etc.). We are not responsible for their privacy policies. Please review their policies separately.

12. Children’s Privacy

Clasyscents does not knowingly collect data from children under 13. If a child has provided information, contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new 25-11-2025 date.